200+ applicants

Company

Health Data Movers · 2 days ago

Senior Vice President of Client Services

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

7+ years exp

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Responsibilities

Alignment with the Company’s current and future mission, vision, values (MVV), and strategic goals.

Act as a strategic thought partner to Executive Leadership, contributing to the development of HDM’s strategies and problem-solving approaches.

Design, develop, and oversee the execution of a comprehensive roadmap that aligns with HDM’s organizational goals and Objectives and Key Results (OKRs), over the next five years.

Ensure the Client Services Team, as well as all other HDM departments are all aligned with the Company Roadmap/OKRs and MVV, to achieve the Company’s strategic goals.

Operates as the main leader within the Client Services Team, ensuring all decisions and actions made are driving the Company’s growth and revenue, keeping the team accountable, and/or driving process improvement.

Maintain continuous lines of communication with all internal and external parties, keeping the Executive team informed of all critical issues.

Analyze Sales, Recruiting, and Marketing operations to propose actionable changes that enhance efficiency, effectiveness, and alignment with HDM’s organizational goals.

Develop and execute a plan for implementing recommended changes, ensuring that all initiatives are effectively managed and integrated.

Oversee and monitor the implementation process, providing guidance and support to ensure successful adoption of new practices and continuous improvement.

Maintain Key Performance Indicators and Metrics for Sales, Recruiting and Marketing.

Ensure company scorecard is properly resourced to keep it updated weekly.

Effective management of all aspects of marketing, including but not limited to OKRs and Company Roadmap deliverables, all third-party resources, internal team members, all marketing collateral, the company website, media presence, marketing events, podcasts, and on-going evaluation to drive success and achieve business goals.

Review Team Compensation Plans.

Accountable for all team members' compensation plans (commission/bonus) and ensure alignment with Company OKRs.

Implement and oversee the training as needed, ensuring that it is delivered effectively and meets the evolving needs of the Client Services Team.

Effectively manage P&L responsibilities, ensuring accurate financial planning and budgeting across the current Sales team to achieve profitability targets.

Coordinates with Finance & Administration to define budgets across Sales, Recruiting, and Marketing on a quarterly and yearly basis.

Manages Client Services Team through regular daily and weekly team meetings and individual 1:1s.

Develops, establishes, and directs the execution of standardized operating policies to support overall Company objectives, including, but not limited to, an appropriate system of policies, internal controls, standards, and procedures.

Ensures that the Company is operationalizing its strategic plan and provides appropriate status reports to the Company’s Executive Leadership Team (ELT).

Delegates responsibility and authority as appropriate.

Full oversight and decision-making regarding new hires and current team members’ performance management through documented 1:1s and quarterly performance reviews in Lattice while partnering with finance and administration to stay within budgets.

Establishes, maintains, and deepens relationships with Company’s clients.

Set expectations for all Sales Team members and ensure they are ‘getting out there’ to strengthen and foster new relationships with existing and potential clients, and track travel back to closed deals and opportunities through CRM.

Approximately 3-4 trips per month based on client, team, and company needs.

The expectations are the SVP will be available for critical client meetings to drive revenue and/or improve and build key client relationships.

The expectations are the SVP will be available for leadership and company conferences including HDM’s yearly internal conference along with other key company meetings and retreats.

Qualification

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Strategic DevelopmentP&L ManagementBudgetingSales ManagementHealthcare IT ConsultingBusiness AnalysisRecruitingMarketing ManagementElectronic Medical Records (EMR)Training ImplementationClient Relationship Management

Required

Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful management and the ability to balance the delivery of programs against the realities of a budget.

Broad experience with the full range of business functions and systems, including strategic development and planning, P&L management, budgeting, business analysis, finance, information systems, human resources, and marketing.

7-10+ years' experience in selling IT consulting services to healthcare organizations.

Leadership skills as characterized by one who possesses a broad vision of the future of the healthcare industry and its financing and delivery system, assertiveness in taking risks, flexibility in evaluating options, and entrepreneurial spirit in presenting and selling ideas.

Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect with staff both on an individual level and in large groups.

Ability to travel extensively; can be based anywhere in the U.S.

Preferred

Preferred experience working with executives solutioning and selling structured deals to healthcare organizations regarding IT staffing needs and/or Electronic Medical Records (EMR) consultative services.