Guidehouse · 23 hours ago
Senior VoIP Engineer
District of Columbia, United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $173K/yr
6+ years exp
Maximize your interview chancesAdviceConsulting
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @Guidehouse
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Responsibilities
Manage, monitor, and implement changes to the On-Prem Cisco Call Manager and Cisco Contact Center solution to support Census Bureau telephony needs.
Assist in the technical design, review, and integration of additional call center locations to support different service desks/call centers to support Census operations using Cisco Call Manager and Contact Center.
In addition to managing the VOIP solution the engineer will also assist in the integration of Cloudflare to Census mobile devices.
Qualification
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Required
Bachelor’s degree. In lieu of degree Four (4) additional years of experience will be needed.
At Minimum Six (6) years of IT experience.
Experience as VoIP Engineer.
Expertise in Cisco Call Manager
Expertise in Managing Cisco Contact Center
Experience providing T2/T3 support for voice outages
Experience planning and managing upgrades and general platform monitoring and proactive maintenance
Expertise in application deployment and customizations using Intune.
Hands-on experience installing/configuring/troubleshooting servers
Must be a U.S. Citizen.
Must be able to obtain Public Trust clearance.
Must be willing to work East Coast hours.
Preferred
Experience supporting a federal project
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
2024-12-18
2024-12-16
Company data provided by crunchbase
