Cox Communications · 3 hours ago
Seniot Business Analyst
Atlanta, GA
Full-time
Remote
Mid, Senior Level
$0/yr - $0/yr
3+ years exp
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Responsibilities
Supports end-to-end intake & delivery model for contact center reporting and analytics requests, including working with stakeholders to define & document business requirements, managing development pipeline, timelines and planning cycles and providing status update reporting.
Develops and provides status reporting for project progress, issues, dependencies and risks.
Supports leadership in sizing and prioritizing requests relative to ROI considerations, risks & opportunity and alignment with strategic priorities.
Anticipates customer needs and asks probing questions to define business goal, problem to solve or question to answer. Provides thought leadership on best approach and solution that best meets stakeholder needs.
Actively manages request backlog, ensuring requests are up to date and prioritized for pull forward whenever there is capacity to accommodate.
Integrates a customer sign off and formal feedback component into core processes.
Manages reporting catalog - maintains reporting inventory and data dictionary documentation, ensures reporting adherence to QC and reporting convention standards, communicates timely updates to end-users and supports continued optimization of catalog - enhancements, consolidation of overlap and retirement of reporting no longer needed.
Implements & maintain quality control standards as part of reporting deployment pipeline; ensuring customer specifications are met, metric calculations and nomenclature adhere to data dictionary and dashboards adhere to style guide/brand.
Serve as administrator for reporting & analytics SharePoint and Teams sites, along with any other active reporting & analytics portals. Responsible for curating site content, lifecycle maintenance and managing customer/team distribution lists.
Maintains data integrity process including working with boundary partners on resolution, sending timely data alerts notifications and status updates to customers and processing UET tickets.
Works with reporting and analytics team to ensure close alignment and collaboration throughout the planning, development and solution delivery process.
Qualification
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Required
BA/BS degree in a related discipline (i.e., Business, IT, etc.).
3+ years successfully leading & managing process improvement initiatives.
Excellent communication (written and verbal), with strong attention to details, timelines and quality of work product.
Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic and virtual environment.
Proven ability to work in a cross-organizational team environment collaborating with the business leads on key analytical deliverables.
Ability to collect, interpret, and represent information in ways that are easy to read and understand.
Excellent problem-solving skills, using a critical mindset and a creative approach to help business partners and stakeholders define requirements and desired outcomes.
Must demonstrate attention to detail, ability to self-audit to ensure accuracy and establish measures of quality control over work product.
Must be proficient with common Microsoft office tools, including excel, Power BI, Power Apps, and Power Point.
Demonstrated experience working directly with leadership and supporting multiple stakeholders.
Preferred
Master's degree in a related discipline.
Project Management (PMP), Six Sigma, or related certification.
Prior experience with Cox contact center operations.
Experience working in communications industry with a focus on telecommunications, data, cable.
Benefits
Flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
COVID-19 vaccination leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Communications
Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.
10,001+ employees
H1B Sponsorship
Cox Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (40)
2021 (40)
2020 (28)
Funding
Current Stage
Late StageTotal Funding
$505.34MKey Investors
U.S. Department of the Treasury
2024-06-17Grant· $4.94M
2014-10-03Seed· $0.4M
2002-09-17Debt Financing· $500M
Leadership Team
Kristine Faulkner
Senior Vice President, Marketing Operations
Andrew Goldberg
VP, Strategic Planning & Analysis
Recent News
2024-11-06
Google Patent
2024-11-06
Company data provided by crunchbase
