Be an early applicantLess than 25 applicants

Company

Cox Communications · 3 hours ago

Seniot Business Analyst

Atlanta, GA

Full-time

Remote

Mid, Senior Level

3+ years exp

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Comp. & Benefits

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Responsibilities

Supports end-to-end intake & delivery model for contact center reporting and analytics requests, including working with stakeholders to define & document business requirements, managing development pipeline, timelines and planning cycles and providing status update reporting.

Develops and provides status reporting for project progress, issues, dependencies and risks.

Supports leadership in sizing and prioritizing requests relative to ROI considerations, risks & opportunity and alignment with strategic priorities.

Anticipates customer needs and asks probing questions to define business goal, problem to solve or question to answer. Provides thought leadership on best approach and solution that best meets stakeholder needs.

Actively manages request backlog, ensuring requests are up to date and prioritized for pull forward whenever there is capacity to accommodate.

Integrates a customer sign off and formal feedback component into core processes.

Manages reporting catalog - maintains reporting inventory and data dictionary documentation, ensures reporting adherence to QC and reporting convention standards, communicates timely updates to end-users and supports continued optimization of catalog - enhancements, consolidation of overlap and retirement of reporting no longer needed.

Implements & maintain quality control standards as part of reporting deployment pipeline; ensuring customer specifications are met, metric calculations and nomenclature adhere to data dictionary and dashboards adhere to style guide/brand.

Serve as administrator for reporting & analytics SharePoint and Teams sites, along with any other active reporting & analytics portals. Responsible for curating site content, lifecycle maintenance and managing customer/team distribution lists.

Maintains data integrity process including working with boundary partners on resolution, sending timely data alerts notifications and status updates to customers and processing UET tickets.

Works with reporting and analytics team to ensure close alignment and collaboration throughout the planning, development and solution delivery process.

Qualification

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Business AnalysisProcess ImprovementData AnalysisMicrosoft ExcelPower BIPower AppsPower PointSix SigmaProject ManagementCustomer Service Orientation

Required

BA/BS degree in a related discipline (i.e., Business, IT, etc.)

3+ years successfully leading & managing process improvement initiatives

Excellent communication (written and verbal), with strong attention to details, timelines and quality of work product

Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic and virtual environment

Proven ability to work in a cross-organizational team environment collaborating with the business leads on key analytical deliverables

Ability to collect, interpret, and represent information in ways that are easy to read and understand

Excellent problem-solving skills, using a critical mindset and a creative approach to help business partners and stakeholders define requirements and desired outcomes

Must demonstrate attention to detail, ability to self-audit to ensure accuracy and establish measures of quality control over work product

Must be proficient with common Microsoft office tools, including excel, Power BI, Power Apps, and Power Point

Demonstrated experience working directly with leadership and supporting multiple stakeholders

Preferred

Master's degree in a related discipline

Project Management (PMP), Six Sigma, or related certification

Prior experience with Cox contact center operations

Experience working in communications industry with a focus on telecommunications, data, cable

Benefits

Flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations

Seven paid holidays throughout the calendar year

Up to 160 hours of paid wellness annually for their own wellness or that of family members

Additional paid time off in the form of bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

COVID-19 vaccination leave

Health care insurance (medical, dental, vision)

Retirement planning (401(k))

Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Company

Cox Communications

Glassdoor

4.0

Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.

Founded in 1962

Atlanta, Georgia, USA

10,001+ employees

http://www.cox.com

H1B Sponsorship

Cox Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (7)

2022 (40)

2021 (40)

2020 (28)