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Company

Original Job Post

American Express · 2 days ago

Service Assurance Engineer

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $150K/yr

5+ years exp

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Comp. & Benefits

Insider Connection @American Express

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Liaise between Global Infrastructure, collaborate with development and partner interfacing teams.

Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.

Effectively lead a bridge and escalate as part of a larger incident management process.

Function as member of a DevOps Team following the agile practice provide design inputs and operational standard methodologies.

Effectively communicate to business and leadership on restoration.

Demonstrate the ability to collaborate and contribute to established goals.

Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software EngineeringInformaticaOracleMicroStrategyApplication Performance MonitoringSplunkELFDistributed SystemsJavaJ2EEAPIsReact TechnologiesSpring FrameworkRisk MitigationDebugging TechniquesRoot Cause AnalysisITILEvent ManagementIncident ManagementRelease ManagementProblem ManagementKnowledge ManagementProgramming LanguagesLinuxWindowsMiddlewareDatabasesDebuggingDatabaseCICD Tools

Required

Bachelor’s Degree in computer science, computer science engineering or related technical experience

Up to 5 years of dynamic experience in software engineering

Experience in Informatica, Oracle, MicroStrategy

Experience working with application performance monitoring tools (Splunk, ELF) to improve overall efficiency

Experience in Distributed (multi-tiered) systems, large scale infrastructure and design involving Java, J2ee, API’s (Rest, Soap), React technologies & Spring framework

Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated

Experience with debugging techniques for root cause analysis of issues

ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management

Experience in one or more of the following: programming languages, networking, Linux/Windows, middleware, databases, cloud

Preferred

Experience with debugging infrastructural and Database (Db2, Couchbase etc.) related issues

Experience with using CICD tools (Jenkins, GitHub etc.)

Experience in building automations (using scripting/Ansible/Python/Java etc.)

Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc

DevOps knowledge for highly available IT infrastructure

Building live production APIs and services

Experience with automation development

Familiar with Agile or other rapid application development methods

Hands-on expertise with application design, software development and automated testing

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Company

American Express

Glassdoor

4.2

American Express is a global financial services company best known for its credit card, charge card, and traveler’s cheque businesses.

Founded in 1850

New York, New York, USA

10,001+ employees

http://www.americanexpress.com

H1B Sponsorship

American Express has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (77)

2022 (121)

2021 (120)

2020 (103)