86 applicants

Company

HHAeXchange · 3 hours ago

Service Cloud Administrator

Washington, DC Metro

Full-time

Remote

Mid Level

$100K/yr - $120K/yr

3+ years exp

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Responsibilities

Configure and customize Salesforce Service Cloud to meet business requirements.

Manage user setup, profiles, roles, and permissions.

Maintain data integrity by performing regular data audits and managing data import/export activities.

Provide end-user support and troubleshooting for Service Cloud-related issues.

Develop and maintain documentation and user guides for Salesforce processes.

Create and manage custom objects, fields, and workflows.

Design and configure automation processes via Flow builder.

Develop reports and dashboards to monitor service performance and track key metrics.

Collaborate with other teams to integrate Salesforce Service Cloud with other systems and platforms.

Stay updated with Salesforce releases and features, implementing relevant enhancements.

Train and support end-users on Salesforce Service Cloud best practices and new features.

Create documentation or training content and conduct user training sessions.

Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process.

Ensure Salesforce Service Cloud complies with data protection regulations and internal security policies.

Monitor system performance and implement improvements as needed.

Perform gap analysis to better optimize systems and processes to suit end-user needs.

Other duties as assigned by supervisor or HHAeXchange leader.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce Administrator certificationSalesforce Service Cloud certificationSalesforce configurationSalesforce customizationSalesforce administrationCreating reportsCreating dashboardsCustom objectsSalesforce development ApexSalesforce development VisualforceCRM best practices

Required

Salesforce Administrator or Salesforce Service Cloud Consultant certification required

At least 2 years’ experience providing Admin level support to a Salesforce environment with Service Cloud

Minimum of 3 years’ experience on the Salesforce platform in an administrative capacity with proven expertise in Salesforce configuration and customization using declarative and low-code techniques

Hands-on experience with Salesforce configuration, customization, and administration

Strong knowledge of Salesforce Service Cloud features and functionality.

Proficiency in creating reports, dashboards, and custom objects.

Excellent problem-solving skills and attention to detail.

Strong communication skills and the ability to train and support users.

Ability to work independently and as part of a team.