Thunder · 1 day ago

Service Cloud Voice Specialist (Salesforce)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

Business IntelligenceConsulting

Insider Connection @Thunder

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training

Evaluate client's business processes and identify opportunities for enhancement

Translate business requirements into functional specifications, business process and business requirement documents

Develop user stories and process diagrams to support the design and development of Salesforce solutions

Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements

Help ensure Quality deliverables

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceService Cloud VoiceAmazon ConnectAgile methodologyData analysisSalesforce AdministratorService Cloud Voice AccreditationAWS Cloud PractitionerAWS DeveloperAdvanced AdministratorService Cloud ConsultantUser storiesScrum managementDashboard creation

Required

2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems

2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice (and preferably, Amazon Connect)

Comfortable establishing credibility with key customer decision makers and influencers

Strong problem-solving and analytical skills

Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes

Ability to distill customers' strategic business requirements into product insights

Strong verbal/written communication and presentation skills, plus extraordinary listening skills

Eagerness to contribute to overall team expertise, standards, methodologies and practices

Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks

Strong skills in data analysis and creating dashboards

Preferred

Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer, Advanced Administrator, Service Cloud Consultant