Be an early applicantLess than 25 applicants

Company

Zurich North America · 14 hours ago

Service Contract Associate

Arizona, United States

Full-time, Contract

Remote

Entry Level

$21.49/hr - $25/hr

1+ years exp

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Comp. & Benefits

No H1B

Hiring Manager

Michael Marzano

Insider Connection @Zurich North America

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Responsibilities

Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.

Determine applicable contractual coverage and most appropriate replacement/repair solution.

Work to have a timely resolution to claims by negotiating costs and labor hours associated.

Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Automotive repair experienceCustomer service experienceMicrosoft OfficeTime management skillsMulti-tasking abilityASE certificationService management experienceService advisor experiencePowersports technician experienceParts department experienceMachinist experienceAuto technology experienceCollaboration skills

Required

High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area OR

Bachelor’s Degree and 1 or more years of experience in the Automotive Repair area OR

Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area

Customer service experience

Experience with Microsoft Office

Preferred

Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor

Strong communication and negotiation skills

Ability to multi-task

Organization and time management skills

Experience with collaboration and working across work groups

ASE