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Company

R1 RCM · 7 hours ago

Service Delivery Analyst - Ops Lead

Remote, CO

Full-time

Remote

Mid, Senior Level

$47K/yr - $75K/yr

3+ years exp

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Health CareHospital

H1B Sponsor Likely

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Responsibilities

Work alongside service delivery leadership and associated team members on the revenue cycle delivery for large care organizations partnering with the customer operations team and R1 functional teams to deliver superior results

Contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy.

Support a high touch relationship with client counterparts and leadership, building and mentoring a high performance team and being a liaison between internal operational and client teams

Lead innovations and operational enhancements/standardization by leveraging best practices and technology to create best in class corporate accounts receivable solutions

Demonstrate strong strategic thinking, collaboration, leadership, problem solving and communication skills with all levels of the organization

Demonstrate a consultative approach when working with departments, leaders and vendors to develop efficient, patient-focused solutions

Maintain functional accountability for insurance claim function, denials and rejections and a signification operation of denial remediation based on type of denial

Forward thinking individual with continued focus on change management, automation, cost reduction and exceptional performance (KPI, SLA, Cash Collections, True Clean Claim Touch Reduction, Quality Results)

Ensure consistent implementation of corporate financial policies for A/R issues and standardization policies

Global first versus silo’d by region, facility, editor or client for solution implementation

Celebrate victories with team and challenge status quo.

Work closely with your client’s service delivery team and other internal functions

Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance

Design and develop regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs

Conduct necessary analytics required to clearly communicate to clients both overall performance as well as specific ad-hoc subject matter areas

Work hand in hand with internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified

Support execution of action plans to improve operational and metric performance leveraging pre-identified drivers/risks/barriers

Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)

Support projects that will improve operational performance metrics.

Work to develop standardized templates for both analysis and client presentations that can be leverages both on the Director’s specific client but also across other R1 clients

Other duties and responsibilities as assigned

Qualification

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Revenue Cycle ManagementData AnalyticsProject ManagementFinancial AnalysisProcess Performance ReportingClient Relationship Development

Required

Extensive acute revenue cycle experience 3-4 years of operational backend experience

Prior experience of at least 3-4 years with a strong emphasis on operations, finance and data analytics

Must be able to think outside the box approach to drive operational excellence even when faced with challenges or barriers

Critical thinking skills, decisive judgment and the ability to work with minimal supervision

Must be able to work in a stressful environment and take appropriate action

Ability to build engagement to drive effective results

Demonstrated successful project management skills and implementation of complex multiple system integrations

Must be highly organized and able to coordinate many simultaneous activities professional presentations, consulting and communication skills

Experience solving problems in fast paced high pressure situations

Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others

Strong financial, economic, analytical and technical acumen

Strong communication skills (both written and verbal), good collaboration and negotiation skills, and the ability to work effectively across groups

Conflict/Negotiation management skills

Attention to detail, highly organized and strong process-focused aptitude

Possess strong leadership and organizational skills and can positively influence others

Ability to think creatively, be analytically minded, objective and independent

Can deal with ambiguity and thrive in a highly dynamic environment

Demonstrated ability to negotiate and provide alternative business solutions

Company

R1 RCM

Glassdoor

3.5

R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.

Founded in 2003

Chicago, Illinois, USA

10,001+ employees

http://www.r1rcm.com/

H1B Sponsorship

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2022 (1)