DataBank · 7 hours ago

Service Delivery Coordinator (Remote)

Dallas, TX

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Manage Colocation orders through entire delivery process. (Customer Signature to Billing).

Oversee milestones and communications with Customers throughout the delivery and post-delivery process.

Guide local market operation Project Managers for the prompt delivery of key elements for project implementation including SOW, designs, vendor quotes, equipment delivery and installations.

Handle and resolve customer problems that are escalated for management attention.

Organize and coordinate all internal organizations for the timely and accurate implementation of complex projects.

Maintain project management tools by using database management and leveraging ordering systems and reports.

Communicate directly with customers to communicate implementation schedule, ongoing project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, email, and/or conference calls at regularly scheduled intervals.

Provide post installation support services, trouble ticket resolution, and effective communication with internal departments.

Raise capacity issue/concerns with management team.

Adherence and enforcement of established company security standards.

Flexible and adapts well to a constantly changing environment.

Will manage multiple deadlines.

Other duties as assigned.

Daily tracking/follow-ups on order delivery.

Daily/Weekly e-mails and/or calls with customers.

Daily work with the product team and local field teams to ensure cross-connects are ordered and completed in a timely manner.

Attend customer final turn up calls.

Track and identify vendor delays.

Daily follow ups with all involved in delivery of service for customer orders (Sales Engineer, Engineers, Project Manager, Other Internal Teams and Circuit Design).

Qualification

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Telecom experienceColocation experienceProject ManagementMicrosoft OfficeComputer experience