AVI Systems · 7 hours ago

Service Delivery Coordinator

United States

Full-time

Remote

Entry Level

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Audio/Visual EquipmentInformation Technology

Hiring Manager

Macy Markham

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Responsibilities

Serve as the initial point of contact for service issues being reported by our customers.

Support AVI Customers as a member of the ProSupport Services team.

Responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management.

Support the Service Contracts sold by the branch and MS Practice to achieve business revenue, gross profit (GP) and profitability objectives.

Qualification

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ITSMITILAudiovisualMicrosoft Teams RoomsUnified CommunicationsDigital SignageCTS Certification