OneSource Virtual · 1 day ago
Service Delivery Manager
United States
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Enhance and maintain customer relationships
Serve as an operations customer advocate and liaison throughout the OSV organization
Form relationships with the CSM and Account Executive teams in building an understanding of customer requirements and business drivers
Ensure quality services are delivered with regard to the agreed SLAs
Take ownership of escalations and manage them to resolution
Manage communications with both internal and external stakeholders
Prepare recurring operations reports for customers
Identify opportunities for process and system enhancements and partner with customer operations leadership to implement
Support customer renewal and reference programs
Qualification
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Required
Bachelor’s Degree or equivalent experience
4+ years of experience in Maintenance and/or Managed Services as well as customer relationship management role
Functional knowledge of human resources, payroll, payroll tax, and call center
Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio)
Analytical and Problem Solving skills
Exhibiting professionalism and diplomacy
Strong interpersonal, communication and presentation skills
Excellent project management, documentation and communication skills
Must be customer service oriented
Extensive experience in managing Customer relationships with confidence and presence to deal with customers and executives (both internal and customer facing)
Highly analytical in problem solving with the ability to apply original and innovative thinking
Able to think clearly in challenging situations and in a logical manner
Ability to be flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision
A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
Ability to research subjects, with a commitment to provide continuous improvement
To maintain a sound knowledge and understanding of current methodologies, technologies, services and tools.
Preferred
Masters Degree
Workday experience
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
H1B Sponsorship
OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (14)
2021 (14)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2022-11-01Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Trey Campbell
Chief Executive Officer and Board Member
Brian Williams
Executive Chairman & Co-Founder
Recent News
Company data provided by crunchbase
