Origami Risk · 3 hours ago

Service Delivery Manager

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $160K/yr

5+ years exp

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Comp. & Benefits

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Responsibilities

Execute the Strategic Service Plan.

Coordinate implementation assignments within the team.

Manage individual team member workloads.

Identify, provide and coordinate additional trainings opportunities for team members.

Intervene and maintain contact in difficult client situations to drive projects to a successful conclusion.

Facilitate the client renewal process.

Drive implementations to completion.

Participate in team member year-end review process.

Identify and facilitate expanded opportunities within the team’s client base.

Be accountable for the team’s success.

Provide coaching and oversight of each team member to ensure productivity and quality.

Act as a mentor to less experienced Origami Team members.

Facilitate the execution of strategic and tactical initiatives throughout the year

Provide innovative ideas for ongoing improvement to the service model.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS implementationClient relationship managementProject ManagementInsurance Policy experienceClaims experienceBilling experienceSuccessful implementationsTeaching ability