LMI · 9 hours ago

Service Design Consultant

United States

Full-time

Remote

Senior Level, Lead/Staff

$104K/yr - $184K/yr

10+ years exp

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Comp. & Benefits

No H1B

Security Clearance Required

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Responsibilities

Develop research plans, interview guides, and lead teams in interviews with research participants.

Collect participant insights through direct observation and testing.

Conduct interviews or surveys of users or customers to collect info on topics such as requirements, needs and or interfaces.

Inform, write, and review project proposals, test plans, and processes.

This person will balance user and business needs, and positively shape strategy.

They will conduct, and synthesize research with minimal supervision, and apply their deep knowledge of research methods, theories and approaches to proactively tackle undefined, complex challenges and consistently bring a big picture, strategic mindset to their work.

They are excellent communicators and storytellers who make compelling artifacts and presentations that are framed appropriately for the audience and goals.

They plan and facilitate collaboration between cross-functional team members and stakeholders and synthesize inputs into a research direction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Human-Centered DesignDesign ThinkingResearch PlanningInterviewing SkillsService DesignDesign-Led ResearchQualitative ResearchQuantitative ResearchPrototypingGroup FacilitationVisual Communication

Required

Minimum 10 years of experience in human-centered design and/or closely related areas (Design Thinking, Design Strategies, Service Design, Design-Led Research).

Master's Degree, preferably in design, human-centered design, or related field.

Proven record of planning and conducting research programs, developing insights, envisioning desirable human futures, and translating concepts into action.

Thorough knowledge and demonstrated experience applying design thinking/HCD principles and tools to solve client challenges.

Developed research plans, developed interview guides, and led teams in interviews with research participants.

Collected participant insights through direct observation and prototype testing.

Written, reviewed, and commented on HCD project proposals, test plans, and research protocols.

Conducted interviews or surveys of users or customers to collect information on topics such as requirements, needs, and/or interfaces.