Technical Assent · 8 hours ago
Service Design Strategist
Washington, DC
Full-time
Remote
Mid, Senior Level
6+ years exp
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No H1B
Security Clearance Required
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Responsibilities
Lead a team in customizing and implementing service based solutions.
Aid in the facilitation of training, conducting focus groups and interviews, creating journey maps, etc.
Develop a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem
Lead the creation of project specific deliverables, managing team contributions and providing overall quality control
Create regular status reports for leadership, outlining the progress of project activities, key milestones, and any risks or issues.
Independently manage time and deliverables
Qualification
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Required
Bachelor's degree
6-10 years of experience in Federal Government Consulting or other management consulting
3+ years of experience with human centered design and/or design thinking, employee experience, customer experience, and/or service design
Curious and open-minded approach to work
Thrive in a continuous Build-Measure-Learn cycle
Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
Excellent verbal and written communication skills
Ability to obtain and maintain a Public Trust security clearance
Preferred
Certification in Human-Centered Design, design thinking, and/or service design background
Experience consulting or working for the Federal government
Benefits
Flexible PTO
Healthcare coverage (medical, dental, vision)
FSA and HSA
Short and long-term disability
401(k) with employer contributions
Training and wellness allowances
Commuter benefits.
Company
Technical Assent
Each time an organization delivers a service, there is an opportunity to engage, uplift.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Edwins
VP of Growth
Recent News
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