Softthink Solutions ยท 2 weeks ago
Service Designer
Washington, DC
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.
Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope
Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions
Strong understanding of current quantitative and qualitative user analysis techniques
Ability to use web analytics to understand user flows, behaviors, and burden.
Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
Ability to draft user flows from start to finish with technical input
Ability to create and evaluate low-fidelity versions of their ideas before implementing them
Ability to bring relevant people together to help them understand the user's goal and establish a common goal.
Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
Analyze research data identifying and generating meaningful insights and behavioral patterns.
Work closely with visual designers contributing to the improvement of the design quality and final user experience.
Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
Strong background in service and strategic design.
Strong skills in conducting and synthesizing research, insights and findings.
Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
Skills in visual and interaction design as well.
Prior portfolio showcasing design solutions and strategic approaches.
Ability to facilitate workshops and set design sprints
Knowledge of agile approaches and techniques.
Ability to communicate effectively with different audiences.
A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
Attention to details and organizational approach.
Ability to understand the impact of technology on design deliverables.
Qualification
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Required
Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.
Minimum Bachelor degree in service design, business design or a related design discipline.
5+ years of experience in service design, user experience design, or related fields
7+ years of combined professional service design, CX, and/or UX experience.
Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope
Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions
Strong understanding of current quantitative and qualitative user analysis techniques
Ability to use web analytics to understand user flows, behaviors, and burden.
Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
Ability to draft user flows from start to finish with technical input
Ability to create and evaluate low-fidelity versions of their ideas before implementing them
Ability to bring relevant people together to help them understand the user's goal and establish a common goal.
Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
Analyze research data identifying and generating meaningful insights and behavioral patterns.
Work closely with visual designers contributing to the improvement of the design quality and final user experience.
Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
Strong background in service and strategic design.
Strong skills in conducting and synthesizing research, insights and findings.
Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
Skills in visual and interaction design as well.
Prior portfolio showcasing design solutions and strategic approaches.
Ability to facilitate workshops and set design sprints
Knowledge of agile approaches and techniques.
Ability to communicate effectively with different audiences.
A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
Attention to details and organizational approach.
Ability to understand the impact of technology on design deliverables.
Benefits
401(k)
401(k) matching
Company
Softthink Solutions
Softthink Solutions expertise in project management, app development, business analytics, cloud services, ERP and artificial intelligence.
51-200 employees
H1B Sponsorship
Softthink Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (16)
2022 (12)
2021 (11)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
A
Anuradha Brahmadavara
President & CEO
Company data provided by crunchbase
