Pax8 · 3 hours ago
Service Desk Administrator I - Orders & Billing
Colorado, United States
Full-time
Remote
Entry Level
$38K/yr - $48K/yr
2+ years exp
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Responsibilities
Monitors and manages support case queues within ServiceNow.
Performs troubleshooting regarding ordering and billing-defined issues that include Initial Billing Inquiries and Invoice Investigation, Catalog and Checkout Process in the Pax8 Portal, Microsoft and other vendors’ ordering process and billing models, and General Platform navigation and administration.
Receives/makes calls and has screen share sessions with Partners.
Escalates work to other teams and/or resources while acting as a point of contact and traction for billing/ordering issues for Pax8 Partners and their end customers.
Provides Pax8’s developers with clear feedback and troubleshooting efforts on issues and bugs related to the Pax8 Platform and its billing and usage services.
Collaborates with specific sales team engineers to ensure billing alignment between pax8 and specific vendors.
Documents processes and generates knowledge base articles to establish troubleshooting best practices related to orders and billing scope.
Qualification
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Required
At least two (2) years of previous work experience.
Entry-level experience diagnosing problems with software and cloud products.
Excellent typing skills to ensure quick and accurate entry of service request details.
Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
Has a passion for learning.
Ability to be customer service oriented and work well in a team-oriented collaborative environment.
Ability to communicate professionally by phone and email.
Ability to multi-task and adapt to changes quickly.
Ability to be self-motivated with the ability to work in a fast-moving environment.
HS Diploma/GED or equivalent work experience.
Preferred
ITIL Certification
Benefits
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Company
Pax8
Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$400.52MKey Investors
HSBCSoftBank Vision FundFirstMile Ventures
2023-09-05Debt Financing· $50M
2022-04-11Series Unknown· $185M
2021-01-06Series Unknown· $96M
Leadership Team
Scott Chasin
Chief Executive Officer
Puneet Pamnani
CFO
Recent News
2024-11-05
IT Brief New Zealand
2024-10-18
IT Brief New Zealand
2024-10-18
Company data provided by crunchbase
