Ditto · 20 hours ago
Service Desk Analyst
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ComputerInformation Technology
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Responsibilities
Incident Management: Respond to IT helpdesk tickets and messages, diagnosing issues through troubleshooting techniques and providing timely resolutions.
System Maintenance: Perform regular system checks and updates to ensure technology infrastructure operates smoothly.
User Management: Deliver and maintain compliance with all onboarding and offboarding policies and procedures. Assist in setting up, configuring, and supporting internal and external software applications. Manage user accounts and access controls as needed.
Hardware Support: Oversee the installation, maintenance, and repair of IT hardware, such as computers and mobile devices.
Documentation: Maintain detailed and accurate documentation of all IT fixes, updates, changes, and FAQ lists for end-user guidance.
Training: Provide training and support to new and existing staff on using IT equipment and software.
Project Assistance: Participate in IT projects, including software upgrades and the rollout of new hardware or services across the company.
Vendor Coordination: Coordinate with external vendors to resolve technical issues with products or services.
Security: Implement and monitor compliance with company IT security policies and procedures.
Qualification
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Required
Bachelor's degree in Information Technology, Computer Science, or equivalent industry experience
Proven experience in an IT support role, with hands-on experience providing Tier 1 and Tier 2 support.
Strong understanding of computer systems, mobile devices, focusing on macOS, linux, iOS and android.
Familiarity with Google Workspace, Google Admin Management, and Google Cloud Platform.
Familiarity with remote desktop applications and help desk software (e.g., Jira Service Management)
Preferred
Certifications such as CompTIA A+ or any other relevant certifications.
Benefits
Competitive salaries
Stock options
Medical, dental, vision, life, and disability coverage
Flexible spending account (FSA)
Flexible vacation policy
401(k) plan
Company
Ditto
Ditto is a startup that builds incredible Web,Mobile,IoT and Server apps that can sync with or without the internet.
Funding
Current Stage
Growth StageTotal Funding
$54MKey Investors
Acrew Capital
2023-04-19Series A· $45M
2021-11-18Seed· $9M
Recent News
2023-04-25
Venture Capital Firms
2023-04-21
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