General Dynamics Information Technology ยท 5 hours ago
Service Desk Analyst
United States
Full-time
Remote
Entry Level
$22.48/hr - $30.42/hr
1+ years exp
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Responsibilities
Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
Provides end-user software and hardware troubleshooting.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Assists in the administration of e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Create, monitor, and resolve customer Request and Incident tickets.
Familiar with the Windows 10 and Windows 11 operating system.
Qualification
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Required
HS/GED
1+ years of related experience
Computer Hardware
Computer Systems
Troubleshooting
Familiar with the Windows 10 and Windows 11 operating system
Able to remain calm in stressful situations and deescalate customer frustrations
Have a positive and professional manner
Benefits
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology has worked across the full spectrum of government and business for decades. It is a sub-organization of General Dynamics.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Buckley
Vice President, Business Area
Katharine Murphy
VP Cybersecurity, Preparedness and Enforcement
Recent News
2024-11-21
Company data provided by crunchbase
