Sunrise Systems, Inc. ยท 10 hours ago
Service Desk Analyst
Phoenix, AZ
Contract
Remote
Entry Level
$20/hr - $22/hr
Maximize your interview chancesIT Services and IT Consulting
Hiring Manager
Vinay Kumar
Insider Connection @Sunrise Systems, Inc.
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Responsibilities
Troubleshooting State agency and public technical user issues via telephone and e-mail
Recommending solutions to technical issues
Providing on-the-spot user training for vendors via telephone, remote PC connection and e-mail
Documenting user issues and resolutions in a issue tracking system
Escalating issues when appropriate
Providing administrative support to the Help Desk
Back-up administrative support to the department
Maintaining knowledge of the electronic procurement system user interface
Maintaining basic knowledge of State procurement processes
Implementing standard procedures for granting access to the electronic procurement system
Creating and maintaining vendor support documents
Qualification
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Required
Troubleshooting State agency and public technical user issues via telephone and e-mail
Recommending solutions to technical issues
Providing on-the-spot user training for vendors via telephone, remote PC connection and e-mail
Documenting user issues and resolutions in an issue tracking system
Escalating issues when appropriate
Providing administrative support to the Help Desk
Back-up administrative support to the department
Maintaining knowledge of the electronic procurement system user interface
Maintaining basic knowledge of State procurement processes
Implementing standard procedures for granting access to the electronic procurement system
Creating and maintaining vendor support documents
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
Founded in 1990
501-1,000 employees
H1B Sponsorship
Sunrise Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (13)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
Company data provided by crunchbase
