46 applicants

Company

Sealaska · 2 days ago

Service Desk Specialist (Virtual Opportunity)

Seattle, WA

Full-time

Remote

Entry Level

$30/hr - $35/hr

1+ years exp

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Comp. & Benefits

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Responsibilities

Provide support to end users on a variety of technology issues over the phone, through email, in person, and online chat; troubleshoot issues using diagnostic tools and techniques to resolve technical issues within required service levels.

Take ownership of service request and incident identification through to resolution. Prioritize and schedule support and escalate (when required) to the appropriately experienced technician; accurately log all Service Desk tickets using the defined tracking software.

Be a client advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating clients with helpful hints or business based best practices.

Maintain and develop online knowledge base containing fixes to known issues.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportMicrosoft WindowsActive Directory

Required

Passionate about customer service, continuous improvement, and customer experience.

Detail oriented, with a natural curiosity and drive to resolve problems.

At least 1 year of experience supporting users or customers.

Foundational knowledge of Microsoft Windows desktop operating systems and Active Directory.

The ability to quickly adapt to and provide support for new and changing software and hardware.

Effective interpersonal skills and relationship-building skills.

Associate degree in information technology, or equivalent training & work experience.

Company

Sealaska

Founded in 1972, Sealaska has been evolving from a land-management-focused company to a services-focused company with an emphasis on sustainable industries.

Founded in 1971

Juneau, Alaska, USA

201-500 employees