146 applicants

Company

EDB · 15 hours ago

Service Desk Support Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Ensure that documented policies and procedures are adhered to while servicing requests from our employees.

Perform routine IT onboarding including account creation, computer setups, and shipping for new employees.

Engage in periodic hardware technology repairs, retrieval, and refresh processes.

Respond to all end user IT service requests which will originate via Jira tickets, chat requests, or any method convenient to our users.

Mac, PC or Linux OS related issues, questions or concerns.

Google G-Suite access and 'how-to' types of inquiries.

Systems or network access requests.

New software deployment requests.

Any other question or technical need which may originate from our employees.

Escalate issues within the IT Service Operations (or other) teams as necessary.

Record events and resolutions through standard ticketing and documentation processes.

Participate in on-call rotation to provide after-hours support for our employees as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mac SupportWindows SupportLinux SupportGoogle WorkspaceMS OfficeIncident Tracking SystemsDesktop Management SolutionsTask AutomationVMware FusionOffice 365 Troubleshooting

Required

Customer Service skills which are 2nd to NONE.

2-3 years supporting Mac, Windows and Linux in a medium scale organization (800 + 1000 employees).

2-3 years providing 1st tier support for Google Workspace, and MS office.

Strong communication skills, both written and verbal.

Ability to multitask in a fast paced environment.

Familiarity with incident tracking/monitoring systems (Jira, Zendesk, Service Now, etc.).

Education: Bachelor’s degree or equivalent combination of education and/or experience preferred.

Preferred

Strong communication skills, both written and verbal.

Experience with domestic and international shipping.

Knowledge and experience with Desktop Management solutions (WorkSpace One, JAMF, Desktop Central, SCCM, etc.).

Familiarity with incident tracking/monitoring systems (Jira, Zendesk, Service Now, etc.).

Exposure to task automation (BetterCloud, Okta, Vanta, etc.).

Knowledge of VMware Fusion / Workstation (Mac/Windows).

Knowledge and troubleshooting experience with Office 365.

Benefits

Access to CuraLinc to aid employees in health and wellness tips and practices

Wellness Fridays extending to December 2024

Company

EDB

Glassdoor

3.4

EDB is the leading sovereign Postgres data and AI platform.

Founded in 2004

Bedford, Massachusetts, USA

501-1000 employees

https://www.enterprisedb.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (4)

2022 (1)

2021 (1)