Visual Edge IT · 2 days ago
Service Desk Tier 1
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine best solution based upon the issue and details provided by customers.
Walk the customer through the problem-solving process.
Escalate unresolved issues to the next support when needed.
Provide accurate information on IT products or services.
Record events and problems and their resolution in ticketing system.
Manage client tickets and use team resources to ensure client satisfaction and ticket metrics are achieved.
Other duties as assigned.
Qualification
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Required
Equivalent to the completion of the twelfth grade.
COMPTIA A+
Minimum 2 years full-time experience working in a technology solutions environment.
Valid drivers’ license and transportation.
Knowledge of office automation products, databases and remote control.
Knowledge of computer system mobile devices and other technical products.
Knowledge of ticketing and time management system.
Knowledge of Microsoft Office suites (Excel and Word); relational databases and ERP and shipping systems.
Ability to prioritize workload and meet deadlines.
Ability to establish strong rapport with local, regional and national teams, as well as business partners and vendors.
Ability to solve practical problems and have analytical and decision making skills.
Ability to be a strong communicator, both orally and in writing.
Ability to be a team-oriented, problem solver who takes ownership of work performed.
Benefits
Work-Life Balance
Insurance Benefits
401(k)
Company
Visual Edge IT
Visual Edge IT provides professionally managed IT services.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$40MKey Investors
Encina Capital Partners
2023-07-27Debt Financing· $40M
Leadership Team
Monica Vinay
Chief Financial Officer
Travis Tillberry
Vice President Sales
Recent News
2023-08-25
2023-08-08
2023-07-31
Company data provided by crunchbase
