Omnidian · 7 hours ago

Service Engineer (Australia)

Remote work

Full-time

Remote

Entry, Mid Level

$85K/yr - $115K/yr

2+ years exp

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EnergyInternet of Things

Growth Opportunities

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Responsibilities

Build trust with customers by delivering clear, empathetic communication over phone and email.

Provide mentorship and guidance to teammates to elevate the team’s technical and service capabilities.

Take ownership of service tickets in HubSpot and Airtable, ensuring accurate, timely resolutions.

Collaborate with field service partners to meet resolution timelines and maintain exceptional service standards.

Approve payments to field service partners, manage warranty claims, and oversee system owner payments with accountability.

Monitor solar systems, triaging alerts, diagnosing complex performance issues, and recommending creative, effective solutions.

Serve as a subject matter expert (SME) on one or more solar products, providing advanced technical guidance to customers and technicians.

Drive resolution of escalated issues through remote technical support, working with field technicians during site visits.

Apply engineering expertise to analyze recurring system issues and propose long-term, data-driven solutions.

Lead efforts to refine and implement scalable Standard Operating Procedures to improve efficiency and scalability.

Partner with internal and external stakeholders to identify opportunities for innovation, workflow optimization, and operational excellence.

Contribute to the creation of new training materials and documentation to support team growth and knowledge-sharing.

Champion a culture of continuous improvement by proposing and implementing impactful changes to how we work.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solar system performanceTechnical troubleshootingEngineering expertiseProcess improvementData-driven solutionsCRM toolsEnglish proficiencyG SuiteMicrosoft OfficeRenewable energy