Microsoft · 8 hours ago
Service Engineer II
Redmond, WA
Full-time
Remote
Entry, Mid Level
$98K/yr - $193K/yr
2+ years exp
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Responsibilities
Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.
Leverages ADO for project priotization of product backlog items.
Troubleshooting applications and infrastructure.
Develops APIs to connect Data Lakes to/from supported applications
Evaluates the technical aspects of different software options, such as feasibility, scalability, security, performance, and integration when there are new business requirements.
Identifies and resolves technical issues that may arise during the software development or acquisition process.
Builds Power Apps, Logic Apps, Power Automate flows, data integrations and developing an understanding of the business logic and data requirements.
Responsible for maintaining incident backlog, compliance and security tasks and comes up with ways to automate solutions.
Leverage best practices to create, update and maintain run books.
Takes ownership of service design by driving reliable, scalable, and high-performance solutions.
Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.
Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.
Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.
Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
Adheres to data privacy, security and compliance standards and works with relevant teams to identify and address relevant issues.
Qualification
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Required
Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering + OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Preferred
Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering + OR equivalent experience.
1+ year(s) technical experience working with large-scale cloud (e.g. Azure) or distributed systems.
Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
1+ year(s) experience with SharePoint and Power Platform tools (Power App, Power Automate, etc.)
1+ year(s) experience with SQL and/or Kusto.
1+ year(s) experience building and managing APIs.
Experience evaluating business requirements and determining if a build vs buy solution is preferred.
Experience managing global / enterprise wide applications.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10,001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5862)
2022 (11005)
2021 (8174)
2020 (6856)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity· undefined
1986-03-13IPO· undefined
1981-09-01Series Unknown· $1M
Leadership Team
Clare Barclay
Chief Executive Officer, Microsoft UK
Helene Barnekow
CEO Microsoft Sweden
Recent News
2024-11-20
Company data provided by crunchbase
