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Microsoft · 6 days ago
Service Engineering Manager
Redmond, WA
Full-time
Hybrid
Mid Level
$117K/yr - $229K/yr
3+ years exp
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Responsibilities
Lead and mentor a team of service engineers, providing technical guidance, support, and coaching
Drive process improvement, standardization, and automation to increase operational efficiency
Coordinate planning and execution with internal engineering teams and business partners
Architect and review designs for large scale integrated systems
Establish and maintain incident management processes to resolve service disruptions
Monitor the effectiveness of automation tools and gather feedback for continuous improvement
Manage relationships with third-party vendors and service providers
Build cross-group relationships to advocate for automation and security best practices
Provide technical guidance and ensure service engineering teams have necessary skills
Lead data analysis to safeguard advertiser ROI and detect fraudulent practices
Qualification
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Required
Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
3+ years people management and/or leadership experience
3+ years of experience with programming languages such as Python, C#, or JavaScript, with experience in developing scripts and automation tools for data analysis and manipulation, as well as understanding of automation and scripting skills.
3+ years of customer service and supporting operational excellence and best practices.
Preferred
Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
Proven experience as a Software Engineering Manager or similar role in a software development setting.
Understanding of software development life cycle (SDLC) and agile methodologies.
Expertise in cloud technologies like Azure.
Ability to develop and implement long-term security strategies that align with organizational goals. Experience in transitioning teams from reactive to proactive security postures. Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate.
Ability to work through self-directed, ambiguous situations.
Demonstrated skills in dealing with diverse groups of product teams.
Ability to direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems.
Passion for developing others and being vested in their success.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10,001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5862)
2022 (11005)
2021 (8174)
2020 (6856)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2024-01-02Undisclosed· Undisclosed
2022-12-09Post Ipo Equity· Undisclosed
1986-03-13IPO· nasdaq:MSFT
Leadership Team
Clare Barclay
Chief Executive Officer, Microsoft UK
Helene Barnekow
CEO Microsoft Sweden
Recent News
Digital Trends
2024-06-06
2024-06-06
2024-06-06
Company data provided by crunchbase
