CBTS ยท 4 days ago
Service Management Tools Engineer III
United States
Full-time
Remote
Mid Level
$103K/yr - $130K/yr
4+ years exp
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Responsibilities
Executes the technical direction and focus for service management tools implementation, operation, and maintenance; has an understanding of the vision and translates that into the appropriate technical execution
Directly manages systems and/or tools applications while supporting development roadmaps and project portfolios
Actively works with business unit management and decision-makers to execute towards the project backlog, collaborating on establishing business-driven priorities for fixes and enhancements
Accountable for all system and applications best practices and methodologies including scope and expectations management, requirements management, iterative release management, and testing, quality, and source code control
Accountable for execution of effective systems management and underlying infrastructure of service management platforms; directs efforts to ensure CBTS systems maintain high reliability, acceptable performance, and adequate capacity
Provides valuable insight and promotes a positive team atmosphere
Interacts with key vendors and partners as needed to improve the breadth and depth of the service management tools functionality and relevance; additionally, collaborates with providers when appropriate for joint development efforts
May participate in a pre-sales capacity for strategic customer opportunities
Provide systems and applications support metrics and respond proactively to trends and performance needs
Builds and maintains strong working relationships with all levels of CBTS and customer personnel
Maintains a detailed understanding of CBTS Managed Services Tools service offerings and technical capabilities
Provides input into the development of monitoring and service management processes by which CBTS will manage and grow its ability to serve customers
Makes disciplined use of tracking and reporting vehicles to capture project activities and progress and provides details to clients and CBTS management as needed
Qualification
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Required
4 to 6 years of experience
Extensive exposure to monitoring platforms - EM7, SolarWinds, CA, Nagios, etc.
Extensive exposure to service management/ticketing systems - HP Service Desk, BMC Remedy, CA Unicenter, etc.
ITIL framework familiarity, especially Operations and Change Management
Systems or applications implementation experience
Network experience a must - especially Cisco/Juniper/Aruba
Linux/UNIX/AIX/Solaris operating systems experience
Microsoft operating systems experience
Large project experience - both operational and technical project implementation
Four years of College resulting in a Bachelor's Degree or equivalent
Continuing applied technical education in multiple disciplines
Preferred
Team leadership experience a plus
EMC/NetApp/HDS Storage systems experience a plus
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Phil Clark
SVP, National Territory Sales
Randy Barnhardt
SVP, Service Provider and Global Account Sales
Recent News
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