200+ applicantsPosted by Agency

This job has closed.

Company

Original Job Post

Motion Recruitment · 2 days ago

Service Mapping Manager

Cambridge, MA

Contract

Onsite

Mid, Senior Level

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Information TechnologyRecruiting

H1B Sponsorship

Actively Hiring

Hiring Manager

Jennifer Doll

Insider Connection @Motion Recruitment

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Research, design, implement, configure, and validate Configuration Management Database (CMDB) solutions.

Establish an HMS IT Service Portfolio in alignment with ServiceNow’s Common Service Data Model (CSDM) framework.

Use business analysis and technical service mapping to connect service elements of the CMDB with technical Configuration Items (CI’s) in HMS IT’s existing multi-source CMDB.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow CSDMITSM Incident Problem Change processesITIL Service DesignITIL v3/v4 Foundations CertificationITIL Intermediate Certification

Required

Minimum 5+ years professional experience

Deep familiarity with the ServiceNow Common Service Data Model (CSDM) and design patterns

Understanding of ITSM Incident, Problem, and Change processes

Preferred

Ideally, ITIL service design experience

ITIL v3 or v4 Foundations certification desired; ITIL intermediate (or higher) certifications strongly preferred

Company

Motion Recruitment

Glassdoor

3.5

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers.

Founded in 1989

Boston, Massachusetts, USA

501-1,000 employees

https://motionrecruitment.com

H1B Sponsorship

Motion Recruitment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (1)