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The Carlstar Group · 2 days ago
Service Operations Analyst
Franklin, TN
Full-time
Onsite
Entry, Mid Level
2+ years exp
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Insider Connection @The Carlstar Group
Responsibilities
Collecting and organizing information from various sources for data analysis and reporting.
Identifying and solving systems problems across sales and customer service areas, including E-Commerce Portal and EDI platforms.
Using statistical methods to analyze information and develop solutions, focusing on claim workflows and process bottlenecks.
Advising stakeholders on findings and suggesting courses of action to address identified issues.
Maintaining the Customer Portal, including the customer address book and pricing matrix, to ensure accuracy in online systems.
Qualification
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Required
Experienced customer service professional with demonstrated knowledge of B2B customer experience, processes, and procedures.
Demonstrated experience in utilizing IT systems to extract data and interpret into actionable items for internal and external stakeholders.
Strong technical experience utilizing Microsoft Office (including Microsoft Visual Basic), EDIs, APIs, Salesforce, SQL, and ERP systems, with particular focus on utilizing such systems for order management and product pricing.
2+ years of experience in Customer Service IT related role
Associate degree or Equivalent level of experience in Systems Administration or Information Technology
Exceptional level of attention to detail
Outstanding communication and interpersonal abilities, ensuring that complex data analyses are conveyed in a clear and comprehensible manner to all stakeholders involved.
Company
The Carlstar Group
The Carlstar Group is a manufacturer of original equipment and aftermarket specialty tires and wheels.
1,001-5,000 employees
H1B Sponsorship
The Carlstar Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.03M2024-02-29Acquired· by Titan International ($296M)
2022-07-08Debt Financing· $0.03M
Leadership Team
Jacob Thomas
Chief Executive Officer and President
Recent News
2024-02-29
2023-11-13
2023-10-30
Company data provided by crunchbase
