CarMax · 2 days ago

Service Operations Support Manager in Training

Norwood, MA

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Responsibilities

Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.

Conduct informal and formal observations of associates

Communicate expectations and provide feedback to associates

Participate and make recommendations in the screening/hiring and development of associates

Maintain key performance measures

Learn, participate and execute continuous improvement efforts

Assist with the development and execution of production plans

Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system

Provide support to sales, business office and purchasing teams when needed

Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines

Handle customer concerns in a quick, efficient, and friendly manner.

Other duties and responsibilities as assigned by the Operations Manager

Qualification

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Data InterpretationRecord KeepingComputer SkillsProblem-SolvingCommunicationTeam ManagementMulti-Tasking