GCI · 20 hours ago
Service Reliability Engineer II
USA
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Automate and streamline operations and processes to support continuous release capabilities.
Perform script maintenance and updates due to changes in requirements or implementations.
Build and maintain tools for deployment and testing in stable and scalable production environments.
Create release notes and deployment plans.
Build and develop IT solutions to meet business requirements.
Document functions and changes to new or modified modules and test activities/results.
Solve problems related to mission-critical services and create solutions to automate response to all non-exceptional service conditions.
Troubleshoot existing systems to identify errors or deficiencies and develop solutions.
Install and configure solutions.
Develop and implement reusable components.
Collaborate on the design, implementation, and support of large-scale infrastructure across multiple cloud solutions.
Work with Change Management to coordinate changes.
Work with vendors to resolve problems and develop solutions.
Assist in production support.
Engage in service capacity planning and demand forecasting, as well as performance analysis and system tuning.
Review modules for quality assurance.
Deploy new modules, upgrades, and fixes to the production environment.
Create and share development estimates and operational requirements to enable accurate planning with realistic timelines.
Serve as a liaison between client partners, IT, and vendors in coordination with project managers to provide technical solutions that address user needs.
Analyze customer needs to uncover opportunities for improvements.
Participate in integrating solutions with other applications and platforms outside the framework.
Develop and document custom test automation frameworks.
Maintain new and existing object reference files.
Build automated deployments using configuration management technology.
Document and complete knowledge transfer to production support.
Validate deployments with tests (pre and post).
Assist in establishing requirements and automation for routine maintenance.
Evaluate existing applications and platforms and provide recommendations for improving performance.
Participate in the development of contingency plans, including reliable backup and restore procedures.
Develop user guides and training documentation for systems.
Evaluate new application packages and tools.
Provide technical coaching and mentoring to less-experienced team members.
Assist in performing duties required of lower levels of position.
Qualification
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Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Bachelor’s degree in Computer Science, Engineering, or related field
Minimum of four (4) years of related experience in a Telecommunications or Computer Sciences/IT field to include any combination of the following: Working knowledge of two or more programming languages, Proficiency in frequent incremental code, testing, and deployment, Work experience in Automation tools, applications, systems, or IT operations
Preferred
Relevant telecom industry or job specific certifications
Experience with endpoint configuration and patch management systems, such as SCCM, KACE, or similar tools
Experience in configuring and managing identity solutions like Ping Identity, Okta, or similar systems for OAuth, SAML, OpenID and Multifactor Authentication (MFA) integration
Proven experience administrating Active Directory, focusing on continuous improvements of directory services, while ensuring adherence to best practices
Experience with network scanning system tools like Nexpose, Qualys, or similar systems
Experience with data mining and management systems such as Alteryx, Tableau, or similar platforms
Possession of certification in one or more of the following areas: CEH: Certified Ethical Hacker, GSEC / GCIH/ GCIA: GIAC Security Certifications, ECSA: EC-Council Certified Security Analyst, GCPM: GIAC Certified Project Manager, CISA: Certified Information Security Auditor, CCFP: Certified Cyber Forensics Professional, CRISA: Certified in Risk and Information Systems Control, CISSP: Certified Information Systems Security Professional, CISM: Certified Information Systems Manager, GSLC: GIAC Security Leadership, CSX Certificate, CSX Practitioner, or CSX Specialist
Other applicable IT, Information Security, and Compliance related Certifications are a plus
Company
GCI
GCI is a brand strategy agency providing media, audiovisual content, and social networking services.
11-50 employees
H1B Sponsorship
GCI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase
