Horace Mann · 4 hours ago

Service Representative - Life and Retirement

Springfield, IL

Full-time

Remote

Entry Level

$19/hr - $25/hr

2+ years exp

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Responsibilities

Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies.

Drive Life and Retirement profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base.

Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats.

Meet and/or exceed individual customer service and quality goals by executing the customer experience service model.

Maintain compliance within every interaction by adhering to all applicable company and state rules and regulation.

Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience.

Duties, responsibilities, and activities may be assigned or changed from time to time.

Qualification

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Sales ExperienceInsurance Series 6/63Data InterpretationSystem Navigation

Required

H.S. Diploma or GED required

2+ years of experience in customer service or sales role

Required to obtain Insurance Series 6/63 within 12 months of hire and maintain after

Successfully complete the Service Rep trainee program

Skilled in interpretation and basic calculations of data

Skilled in influencing and effectively communicating with customers and other stakeholders

Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization and time management

Ability to manage multiple priorities as well as the flexibility to adapt to change with new systems and methods while working in a team environment

Sedentary work environment; be able to sit 100% of the shift

Available to work between 7:00 am through 8:00 pm and some Saturdays. Consistent attendance behavior is vital to the success of the position

A quality internet connection is required to ensure a consistent audio quality is maintained for the customers and minimize potential negative impacts from weather or conflicting signals

An Internet Speed test must be run to verify an internet speed of at least 10mb/s download 1mb/s upload

Employee must have a private, organized location removed from daily household distractions. The employee is expected to maintain a professional working environment by controlling any outside distractions such as barking dogs, slamming doors, and interruptions by family members