Horace Mann · 3 hours ago
Service Representative - Property & Casualty
Auto InsuranceFinancial Services
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Responsibilities
Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies
Drive Property and Casualty profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base
Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats
Meet and/or exceed individual customer service and quality goals by executing the customer experience service model
Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience
Duties, responsibilities, and activities may be assigned or changed from time to time
Qualification
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Required
H.S. diploma or GED required with 4 years of business experience.
2+ years of experience in customer service or sales role.
Obtain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that.
Successfully complete the Service Rep trainee program.
Skilled in interpretation and basic calculations of data.
Skilled in influencing and effectively communicating with customers and other stakeholders.
Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization and time management.
Ability to manage multiple priorities as well as the flexibility to adapt to change with new systems and methods while working in a team environment.
Sedentary work environment; be able to sit 100% of the shift.
Available to work between 7:00 am through 8:00 pm and some Saturdays. Consistent attendance behavior is vital to the success of the position.
A quality internet connection is required to ensure a consistent audio quality is maintained for the customers and minimize potential negative impacts from weather or conflicting signals.
An Internet Speed test must be run to verify an internet speed of at least 10mb/s download 1mb/s upload.
Employee must have a private, organized location removed from daily household distractions. The employee is expected to maintain a professional working environment by controlling any outside distractions such as barking dogs, slamming doors, and interruptions by family members.
Preferred
Bachelor's degree preferred.
Insurance or Finance industry experience preferred.
Company
Horace Mann
Horace Mann provides auto insurance, life insurance, and financial services.
Funding
Current Stage
Public CompanyTotal Funding
$300M2023-09-12Post Ipo Debt· $300M
1991-11-15IPO
Recent News
Coverager - Insurance news and insights
2024-12-09
2024-11-26
Washington Post
2024-05-23
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