Service Representative - Property & Casualty @ Horace Mann | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Service Representative - Property & Casualty jobs in United States
54 applicants
company-logo

Horace Mann · 3 hours ago

Service Representative - Property & Casualty

ftfMaximize your interview chances
Auto InsuranceFinancial Services

Insider Connection @Horace Mann

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies
Drive Property and Casualty profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base
Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats
Meet and/or exceed individual customer service and quality goals by executing the customer experience service model
Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience
Duties, responsibilities, and activities may be assigned or changed from time to time

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Insurance Producers LicenseCasualty InsuranceData InterpretationSales Experience

Required

H.S. diploma or GED required with 4 years of business experience.
2+ years of experience in customer service or sales role.
Obtain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that.
Successfully complete the Service Rep trainee program.
Skilled in interpretation and basic calculations of data.
Skilled in influencing and effectively communicating with customers and other stakeholders.
Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization and time management.
Ability to manage multiple priorities as well as the flexibility to adapt to change with new systems and methods while working in a team environment.
Sedentary work environment; be able to sit 100% of the shift.
Available to work between 7:00 am through 8:00 pm and some Saturdays. Consistent attendance behavior is vital to the success of the position.
A quality internet connection is required to ensure a consistent audio quality is maintained for the customers and minimize potential negative impacts from weather or conflicting signals.
An Internet Speed test must be run to verify an internet speed of at least 10mb/s download 1mb/s upload.
Employee must have a private, organized location removed from daily household distractions. The employee is expected to maintain a professional working environment by controlling any outside distractions such as barking dogs, slamming doors, and interruptions by family members.

Preferred

Bachelor's degree preferred.
Insurance or Finance industry experience preferred.

Company

Horace Mann

company-logo
Horace Mann provides auto insurance, life insurance, and financial services.

Funding

Current Stage
Public Company
Total Funding
$300M
2023-09-12Post Ipo Debt· $300M
1991-11-15IPO

Leadership Team

leader-logo
Ryan E Greenier
EVP & CFO
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot