PNC · 1 day ago

Service Specialist - Tempus

ZZ - Remote Location

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

BankingFinance

Insider Connection @PNC

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provides technical support and coordination for the Services management function for a specific client or group of clients.

Identifies and investigates service-related problems. Implements or escalates corrections as appropriate.

Assists in defining and deploying problem management processes and procedures for specific clients.

Coordinates activities with other service areas and functions. Develops, documents and disseminates process changes and improvements.

Participates in problem reviews, root cause analysis, trend analysis and audits.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Change ManagementDebuggingProcess ImprovementsRoot Cause AnalysisTrend AnalysisRelationship BuildingEffectiveness MeasurementITIL Service DeliveryIT Service ImprovementProcedures & PoliciesProcess Management