PNC · 1 day ago

Service Specialist - Tempus

United States

Full-time

Remote

Entry Level

$37K/yr - $87K/yr

1+ years exp

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Responsibilities

Provides technical support and coordination for the Services management function for a specific client or group of clients.

Identifies and investigates service-related problems. Implements or escalates corrections as appropriate.

Assists in defining and deploying problem management processes and procedures for specific clients.

Coordinates activities with other service areas and functions. Develops, documents and disseminates process changes and improvements.

Participates in problem reviews, root cause analysis, trend analysis and audits.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Change ManagementDebuggingProcess ImprovementsRoot Cause AnalysisTrend AnalysisITIL Service DeliveryIT Service ImprovementProcess ManagementEffectiveness MeasurementProcedures & PoliciesRelationship Building

Required

Background in a customer service/call center environment or an IT troubleshooting role.

Handling customer technical support cases through phone and email submission.

Administering training on functions of software and hardware.

Acting as Point of Contact for standard support clients.

Provides technical support and coordination for the Services management function for a specific client or group of clients.

Identifies and investigates service-related problems. Implements or escalates corrections as appropriate.

Assists in defining and deploying problem management processes and procedures for specific clients.

Coordinates activities with other service areas and functions.

Develops, documents and disseminates process changes and improvements.

Participates in problem reviews, root cause analysis, trend analysis and audits.

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities.