Service Support Engineer @ viastore SYSTEMS North America | Jobright.ai
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viastore SYSTEMS North America · 1 day ago

Service Support Engineer

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Responsibilities

Responsible to be available to viastore systems’ customers to make certain that each jobsite has minimal downtime.
Provide client support and technical issue resolution through the use of e-mail, telephone, and other electronic medium.
Responsible for using SMS to document service calls for history and invoicing purposes.
Responsible to know where all documentation, drawings, specifications, etc. are organized and located to ensure the fastest turnaround for getting a customer back up and running.
Work with viastore GmbH to ensure seamless service and support internationally.
Responsible to work with Customer Service Sales to develop sales leads and opportunities with existing customers, and assist that sales effort with technical information and pricing.
Suggest upgrades and/or enhancements to existing customers to maintain and enhance their integrated systems after initial implementation.
Develop and implement these solutions.
Assist with the continuing development of relationships with vendors and suppliers to ensure the most cost efficient pricing of new hardware and software offerings.
Work with the Customer Service Manager to make aware of any support calls to non-hotline contract customers (or hotline customers calling outside of their timeframe).
Promote Customer Service System Maintenance and Hotline Service Agreements.
Required participation in customer service on call rotation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportViad@tWMS softwarePLC SupportHMI SoftwareMicrosoft Office SuiteASRS ExperienceSAP ExperienceRSLogix PLC ProgrammingStep7 Siemens PLC ProgrammingAutoCADSQL DatabasesBi-lingual (German)

Required

Bachelor’s degree from a four-year college or university.
Strong computer skills, especially in Microsoft office suite.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical requirements in specification or diagram forms and deal with multiple abstract and concrete variables.
Critical thinking, judgement and decision making skills.
Ethical conduct.
Must be able to effectively present information to management and clients.
Time management skills.
The ability to work successfully in a team environment.
Required participation in customer service on call rotation.

Preferred

Six or more years of industry related (ASRS) experience.
SAP Experience.
Bi-lingual (German).
Knowledge of RSLogix PLC programming software, Step7 Seimens PLC programming software, and AutoCAD are a bonus.
A broad understanding of SQL style databases (MSSQL and Oracle specifically) is desirable.
Proven, successful negotiations of complex, technical vendor agreements are essential.
Must be able to work independently and efficiently to meet deadlines.
Must be self-motivated, detail oriented, and well organized. Willingness to help is essential to this job.
The ability to manage multiple projects and people, and be able to jump from a given task to a service call and back fluidly.

Company

viastore SYSTEMS North America

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viastore SYSTEMS Inc.

Funding

Current Stage
Growth Stage

Leadership Team

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Alex Nitsche
CFO
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Company data provided by crunchbase
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Orion

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