Conexon, LLC · 5 hours ago

Serviceability Specialist

Full-time

Remote

Entry Level

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Responsibilities

Be exceptionally responsive to all customer requests.

Anticipate and make recommendations for customer needs.

Manage customer expectations.

Understanding the needs of new customer and the resources available to you throughout the customer experience.

Clearly and proactively managing communications between our staff and the customer

Coordinating effective communication with sales, operations, and billing teams to ensure customer expectations are met.

Work with a creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new processes and technology.

Provide EXCELLENT customer service with a positive attitude to every customer, on every occasion.

Ability to read and translate GIS information for our systems.

Receive, coordinate, resolve, customer questions, concerns, requests.

Updating and documenting all client interactions

Track and review reports as needed.

Review new customer paperwork, resolve any issues.

Programming of basic customer accounts

Create work orders as needed

Address verification via County Assessors, USPS, GIS, and other databases.

Work with the Project Managers and the team to ensure customer expectations are met

Other tasks assigned by supervisor

Qualification

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GISTelecom industry experienceAddress verificationWorkforce management systemsSolid computer skills

Required

Have flexibility in your schedule for work purposes – ours is a 7a.m. to 7p.m. schedule, 7 days a week. Plenty of advance notice is given for scheduling purposes.

Excellent customer service and problem-solving skills, active listening skills and a strong eye for details.

Strong communication skills and unflappable, professional demeanor.

Ability to multitask between systems and adapt to change.

Analytical thinker with technical aptitude with the ability to work independently and as part of a team.

Solid computer skills.

Self-motivated with exceptional work ethic.