Inclusion Cloud · 2 days ago

ServiceNow Administrator

United States

Full-time

Remote

Mid Level

2+ years exp

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Business DevelopmentCloud Computing

Growth Opportunities

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Responsibilities

Platform Management: Administer and support the ServiceNow platform, including configuration, maintenance, and upgrades.

User Support: Provide technical support to users, troubleshooting issues and ensuring timely resolution.

Customization: Customize ServiceNow applications and facilitate the implementation of new functionalities.

System Integration: Manage integrations with other enterprise systems, ensuring seamless data flow and process automation.

Configuration Management: Perform software configuration and customization, adhering to best practices and industry standards.

Performance Monitoring: Monitor system performance and implement improvements to optimize efficiency.

Documentation: Create and maintain comprehensive documentation for configurations, processes, and user guides.

Training: Conduct training sessions for users to enhance their understanding and utilization of the ServiceNow platform.

Qualification

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ServiceNowITSMITOMWorkflow AutomationTroubleshootingProblem-SolvingCommunicationITIL FrameworkProject ManagementAgile DevelopmentContinuous ImprovementClient ManagementAgile Methodology

Required

Experience: 2-5 years of experience as a ServiceNow Administrator or in a similar role.

Technical Skills: Strong knowledge of ServiceNow platform capabilities, including ITSM, ITOM, and workflow automation.

Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.

Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with users and stakeholders.

ServiceNow Certifications: ServiceNow System Administrator certification is highly desirable.

Preferred

ITIL Framework: Knowledge of ITIL best practices and experience implementing ITIL processes within ServiceNow.

Project Management: Experience managing projects and delivering solutions on time and within budget.

Client Management: Experience managing client relationships and delivering business requirements with ServiceNow functionality.

Agile Methodology: Experience working in Agile development environments, driving service excellence through iterative development and continuous improvement.