PriceSenz · 1 day ago

ServiceNow Analyst

United States

Contract

Remote

Senior Level, Lead/Staff

8+ years exp

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Responsibilities

Lead and manage IT Service Management (ITSM) projects, driving the adoption of ITIL governance processes.

Collaborate with diverse teams, including business analysts, technical experts, and process owners, to resolve service-level issues effectively.

Implement ITSM best practices to improve service quality, adhering to project management methodologies.

Leverage tools like ServiceNow and Remedy to support and optimize ITSM processes.

Analyze statistical, numerical, and operational data to drive innovation and enhance service outcomes.

Coordinate and manage training initiatives and documentation to ensure alignment with ITSM objectives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT Service ManagementITIL governanceServiceNowRemedyPMP certificationITIL V3V4 certificationBusiness process engineeringCloud services (AWS)DevOps tools JiraDevOps tools GitLabTechnical writing