Cask NX ยท 3 hours ago
ServiceNow Architect APM
San Diego, CA
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Collaborate with Stakeholders: Actively participate in workshops with key customer sponsors and stakeholders to define, re-engineer, and improve business processes, as well as identify gaps in current and future workflows. Support Cask's SPM/APM Business Consultants in delivering transformative solutions.
Design and Deploy Solutions: Design, configure, test, document, and deploy ServiceNow platform solutions, ensuring alignment with customer goals and business needs.
Provide Technical Expertise: Offer strategic technical insights to optimize the customer experience and maximize the value of proposed solutions.
Customer Liaison: Serve as the primary contact for operational concerns, system health, and planning for patches or upgrades, ensuring a seamless customer experience.
Ensure Configuration Consistency: Maintain consistent tool configuration across development, testing, and production environments to safeguard quality and reliability.
Platform Implementation and Enhancement: Implement and enhance the ServiceNow platform and its modules to meet evolving business requirements.
Stay Ahead of Innovations: Continuously explore and adopt new ServiceNow capabilities and technologies to provide cutting-edge solutions.
Bridge Business and Technical Requirements: Translate business needs into technical requirements and oversee their execution to ensure proposed solutions meet customer expectations.
Optimize Workflow and Reporting: Manage platform configurations, reporting, and workflow administration to align with business processes and objectives.
Develop and Document Testing Strategies: Formulate robust testing approaches, create detailed test cases, and ensure thorough documentation of outcomes.
Technical Documentation: Prepare comprehensive technical architecture designs, specifications, and process documentation to guide successful implementations.
Ensure Coding Standards: Conduct or participate in code reviews to maintain compliance with Cask's coding standards and best practices.
Deliver Excellence in Financial & Project Management: Support business management and technology delivery processes for areas like Financial Management, Business Planning, Alignment Planner, Agile Development, Test & Release Management, and more.
Meet Project Deadlines: Proactively deliver project milestones, including user stories, technical designs, and knowledge transfer documentation, on time.
Collaborate on Process Improvements: Partner with Cask business consultants and client stakeholders to identify and implement improvements in the SPM toolset.
Foster Strong Customer Relationships: Build trust and deliver customer-focused solutions, enabling clients to unlock the full potential of the ServiceNow platform.
Qualification
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Required
Proven technical knowledge and hands-on experience with the ServiceNow platform, specializing in the Strategic Portfolio Management suite.
Expertise in modules like Financial Management, Business Planning Portal, Alignment Planner, Innovation, Demand, Resource, Time, Project, Program, Portfolio Management, Application Portfolio Management, Agile Development, Test Management, and Release Management.
Minimum of 3 years of ServiceNow Administration experience.
At least 5 years of experience in Information Technology and Information Systems.
Skilled in effectively communicating complex concepts to diverse stakeholders.
Proven ability to build and maintain collaborative relationships with team members, customers, and other key stakeholders.
Demonstrates authenticity, self-awareness, resilience, and a strong sense of curiosity.
Domain expertise in Strategic Portfolio Management capabilities is highly valued.
ServiceNow Certified System Administrator certification required.
Bachelor's degree in Computer Science or a related field from an accredited institution, or equivalent experience.
Proficiency in the Microsoft Office Productivity Suite, with a focus on advanced tools and features to enhance productivity and efficiency.
Preferred
ServiceNow Certified Implementation Specialist (CIS-PPM or CIS-APM) certifications are a strong advantage.
ITIL certifications are considered a plus.
Company
Cask NX
As an industry recognized leader and pure-play ServiceNow Elite partner, Cask designs, enables, and sustains digital transformation for enterprise clients across both private and public sectors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Bardwell
Vice President of Results Management Organization
Elizabeth Guezzale
Founder, Board Member and Manager
Company data provided by crunchbase
