IT Concepts, Inc ยท 4 hours ago
ServiceNow Architect
United States
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesCloud Data ServicesConsulting
No H1B
U.S. Citizen OnlySecurity Clearance Required
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Responsibilities
Solution Design
Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements.
Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support solutions delivery.
Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration.
Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation.
Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives.
Training and Mentorship
Determine and facilitate relevant training for junior professionals and users across agency contract.
Provide mentorship for ITSM professionals.
Stakeholder Engagement
Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of ITSM requirements.
Compliance & Reporting
Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
Ensure solutions are compliant with the requisite regulations and applicable industry standards.
Thought Leadership
Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.
Qualification
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Required
Bachelor's degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education)
5 years of IT experience as ServiceNow Solution architect, with demonstrated success as an SME and / or in a senior-level position.
Strong understanding of ITSM processes, systems and best practices; with proven track record of ITSM implementation at scale.
Ability to understand and translate complex technical requirements into implementable solutions.
Expertise in Incident Management, Problem Management, Change Management, Service Catalog, and CMDB, including performance optimization of ITSM systems.
Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC).
Experience in Hardware and Software Asset Management (HAM & SAM) and integrating ITSM solutions with other enterprise / cloud systems and applications.
Knowledge of security best practices and standards related to ITSM.
Strong interpersonal, analytical and problem-solving skills.
Excellent written & verbal communication skills, with excellent stakeholder engagement.
Ability to work with teams, but self-motivated to complete projects on your own.
Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
Aptitude to address sensitive situations and positively resolve them.
Ability to obtain and maintain Public Trust Clearance.
Must be US Citizen or Green Card Holder.
Preferred
Project management skills, including the ability to plan, execute, and monitor.
Experience leading technical teams.
Relevant certifications such as ITIL, TOGAF, CISSP, or certifications in specific ITSM tools (e.g., ServiceNow Certified Implementation Specialist).
Demonstrated success in designing and implementing ITSM solutions in large, complex environments.
Experience supporting a federal client.
Architecture experience in design, development and implementation of ServiceNow ITSM ITOM (IT Operations Management).
Benefits
Paid time off
Healthcare benefits
Supplemental benefits
401k including an employer match
Discount perks
Rewards
Education reimbursement for certifications, degrees, or professional development
Company
IT Concepts, Inc
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Pinakin Patel
Chief Executive Officer
Thomas Swerdzewski SHRM-SCP
Chief Operating Officer
Company data provided by crunchbase
