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Company

Ness Digital Engineering · 5 hours ago

ServiceNow Architect

United States

Full-time

Remote

Senior Level, Lead/Staff

9+ years exp

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AppsBusiness Development

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

• ServiceNow HAMPro & SAMPro Implementation: Lead end-to-end implementation and optimization of HAMPro and SAMPro modules to drive effective asset lifecycle management, license compliance, and cost optimization.

• Maturity Level Optimization: Develop and execute a roadmap to advance the asset management function to maturity level 5, enhancing operational efficiencies and best practices.

• Data Normalization and Best Practices: Create and enforce data normalization standards to address duplicate and inconsistent data issues in ServiceNow. Ensure adherence to best practices for data quality and integrity.

• ITSM and ITOM Expertise: Design and implement solutions within IT Service Management (ITSM) and IT Operations Management (ITOM), including Discovery, Orchestration, Service Mapping, and IT Business Management.

• Customer Service & IT Operations Management: Architect solutions that enhance customer service capabilities, streamline IT operations, and improve resource and demand management through Project Portfolio and IT Business Management modules.

• Asset Management Expertise: Ensure robust IT, software, and hardware asset management practices that align with industry standards and meet compliance requirements.

• Collaboration and Leadership: Act as a trusted advisor to stakeholders, collaborating closely with cross-functional teams to deliver ServiceNow solutions that meet both current and future business needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistServiceNow architectureServiceNow configurationServiceNow scriptingITSMITOMHAMSAMIT Business ManagementJavaScriptGlideScriptAngularJSRESTSOAPMID ServerAPI integrationsIncident ManagementProblem ManagementChange ManagementKnowledge ManagementData normalizationLifecycle management

Required

ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., SAMPro, HAMPro)

8+ years of hands-on experience in ServiceNow architecture, with deep expertise in ITSM, ITOM, HAM, SAM, IT Business Management, and IT Operations Management

Proficiency in ServiceNow configuration, scripting, and integrations, with a focus on achieving out-of-the-box functionality and minimal customizations

Proven track record in applying ServiceNow best practices, particularly in data normalization and lifecycle management, to optimize asset management and reduce technical debt

Proficiency in ServiceNow scripting languages (JavaScript, GlideScript, AngularJS) for platform customization

Experience developing custom applications, modules, and enhancing existing features to meet business needs

Expertise in creating UI policies, client scripts, business rules, workflows, flows, and notification systems

Strong experience in integrating ServiceNow with third-party systems through REST, SOAP, and using the MID Server for secure data transfers

Proficient in managing inbound and outbound API integrations, ensuring data consistency and system reliability

Deep experience in ITSM processes with a focus on improving efficiency in Incident, Problem, Change, and Knowledge Management

Ability to manage and optimize service catalogs, workflows, and automate ticketing processes

Preferred

Strong analytical and troubleshooting skills with an ability to resolve complex technical issues and optimize platform performance

Ability to design strategic roadmaps and drive projects to meet maturity goals

Ability to present solutions and recommendations to technical and non-technical stakeholders effectively

Company

Ness Digital Engineering

Glassdoor

4.1

Digital Engineering provides information technology and business planning services in North America, Latin America and Europe.

Founded in 1998

Teaneck, New Jersey, USA

1,001-5,000 employees

http://www.ness.com

H1B Sponsorship

Ness Digital Engineering has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (30)

2022 (71)

2021 (82)

2020 (171)