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ActioNet, Inc. · 2 days ago
ServiceNow Business Analyst
United States
Full-time
Remote
Mid Level
2+ years exp
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Insider Connection @ActioNet, Inc.
Responsibilities
Business Analyst for ServiceNow platform and applications.
Apply and facilitate User-Centered Design process and principles
Conduct design workshops for ServiceNow platform and applications to define and prioritize the goals, objectives, epics, stories, features, non-functional requirements, use cases, and user acceptance criteria for continuous delivery pipeline.
Conduct a thorough analysis, review and document client’s designated business processes.
Provide recommendations and implementation strategies for improving business processes, procedures, and workflows.
Lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in ServiceNow Strategic Portfolio Management (SPM) application.
Plan, lead, maintain, and deliver ServiceNow platform and application web-based and on-site training.
Perform other duties as required.
Qualification
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Required
Two years of demonstrated experience and ability to lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content for continuous delivery pipeline.
Demonstrated proficiency in leading User Centered design processes based examples of phases, best practices and results.
Conducted multiple design workshops to define and prioritize application epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content.
Conducted multiple analysis, reviews, and provided recommendations and implementation strategies for improving business processes, procedures, and workflows.
Demonstrated abilities to lead development and maintaining epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in an agile tracking tool (e.g. ServiceNow SPM, JIRA, Azure DevOps or other similar tools).
Demonstrated abilities to manage successful completion of all assigned Business Analyst tasks.
Degree in Computer Science, Engineering, Business, Management or equivalent experience or certifications.
Preferred
Training, knowledge, and certifications from ServiceNow, Project Management Institute, Agile, Scaled Agile Framework, ITIL, and other vendors.
Preferred, Candidates with 2-3 years of experience supporting a government entity (federal, SLED, or local).
Preferred, Candidates that currently hold a clearance with the government or have held a Public Trust in the last 3 years.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
Company
ActioNet, Inc.
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.
1,001-5,000 employees
H1B Sponsorship
ActioNet, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ashley Chen
Founder and CEO
Michael Genebach
EVP and COO
Company data provided by crunchbase
