191 applicants

Company

TechSur Solutions · 21 hours ago

Servicenow Business Analyst

Herndon, VA

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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AnalyticsArtificial Intelligence (AI)

No H1B

Security Clearance Required

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Responsibilities

Design, implement, and optimize security operations and automation solutions on the ServiceNow platform.

Gather, document, and translate business requirements into functional requirements and technical specifications.

Business process mapping, analysis, and optimization, with the ability to recommend effective ServiceNow solutions.

Communicate technical information to non-technical stakeholders.

Work collaboratively with cross-functional teams, including developers, architects, and project managers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow certificationBusiness Analyst experienceIT Service ManagementIT Operations ManagementHR Service DeliveryCustomer Service ManagementBusiness process mappingAgile methodologiesCollaboration skills

Required

ServiceNow certification such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) is required.

8+ years of experience as a Business Analyst with 5+ years specifically working with ServiceNow projects.

Strong understanding of key ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), and Customer Service Management (CSM).

Proven ability to gather, document, and translate business requirements into functional requirements and technical specifications.

Experience in business process mapping, analysis, and optimization, with the ability to recommend effective ServiceNow solutions.

Strong communication and presentation skills, with the ability to effectively communicate technical information to non-technical stakeholders.

Knowledge of Agile methodologies and experience working in an Agile project environment.

Excellent problem-solving and analytical skills, with a strong focus on attention to detail.

Ability to work collaboratively with cross-functional teams, including developers, architects, and project managers.

Bachelor's degree in IT, Computer Science, or a related field.

Company

TechSur Solutions

FEDERAL IT SERVICES: TechSur transforms work life with our aggressively-technical and intentionally-designed software solutions in the fields of Digital Transformation, Cloud Native Application Development, Legacy Modernization, Enterprise DevSecOps, Data Analytics, & Adaptive Artificial Intelligence.

Founded in 2016

Herndon, Virginia, USA

51-200 employees