119 applicantsPosted by Agency

Company

Original Job Post

Randstad Sourceright · 2 days ago

Servicenow Business Systems Analyst

NYC Metro Area

Full-time

Onsite

Mid Level

4+ years exp

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Hiring Manager

Shawn Singh

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Responsibilities

Participation in defining requirements, processes and procedures for asset management strategies.

Responsible to work with business stakeholders to successfully manage and maintain the data integrity and completeness of the IT asset inventory.

Responsible to collect information for budgeting, software compliance and inventory, contract summaries, and cost comparisons.

Identifies opportunities for process enhancements and efficiency gains.

Participation in ongoing improvement initiatives to automate and achieve operational excellence.

Implement and maintain asset tracking and management tools.

Develop and enforce asset lifecycle management policies and procedures.

Contributes to the planning and implements IT hardware/software asset life cycle strategy.

Provide reporting as need to support ITAM Governance activities.

Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements. Own and develop day to day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers’ business and functional needs. Provide product expertise in regards to functional needs and processes.

Align and support with strategic direction of broader IT organization. Contribute to the strategic vision/plans and identify product enhancements that improve customer experience and simplify current landscape.

Facilitate and coordinate external benchmarking/best practice efforts and relationships with other business organizations.

Provide specific contributions as directed by Product Leader.

Qualification

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Business analysisProject managementTesting strategyCustomer requirementsStakeholder managementLeadershipIndependenceCommunicationPositive attitudeProblem-solvingMasters of Information TechnologyTeam Lead ExperienceServiceNow SAMHAM ModuleInfluenceTeamworkFacilitationRelationship BuildingNegotiation

Required

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Math or related field and a minimum of 4 years of relevant experience within the information technology field

Must possess demonstrated leadership skills

Ability to work independently on most technical issues

Must demonstrate the ability to utilize a broad knowledge of business analysis, acquired through progressive experience

4+ years business or related fields analysis experience with proven experience on medium - large sized, simple & complex projects by documenting requirements, establishing scope, objectives and determining strategy for testing & implementing systems related fields to achieve business goals including: gathering and prioritizing customer requirements and working closely with business functions to ensure customer satisfaction goals are met

2+ years proven experience working with project teams to determine implementation strategy

1+ years proven experience with developing testing strategy for large complex projects

Work and communicate with a wide range of people – peers, vendors, staff members, broader functional and business leadership, and others. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion

Must demonstrate the ability to proactively communicate technical topics and business processes in a clear, succinct, and relevant way

Demonstrated ability to perform assigned work proficiently

Demonstrated ability to effectively interact with external constituent groups and customers