Knights of Columbus · 5 hours ago

ServiceNow CMDB Developer

United States

Full-time

Remote

Mid Level

$104K/yr - $172K/yr

3+ years exp

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Responsibilities

Design, develop and implement CMDB or CSDM solutions on the ServiceNow platform

Customize ServiceNow application to streamline and automate processes

Build integrations to other applications within the organization as needed

Troubleshoot issues

Ensure standards, agreed architecture, design and methodology standards are adhered to

Identifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow developmentCSDM knowledgeITIL frameworkJavaScript scriptingCustomer service expertiseServiceNow integrationsServiceNow platform experienceEvent management experienceAgent client connector (ACC)Operational experienceDiscovery patterns managementService maps managementCMDB 360 managementCloud discovery experienceService graph connectorWillingness to assistServiceNow trainingOperational standards adherenceCollaboration skills

Required

Strong knowledge of ITIL framework, SPM and ITSM standards and processes.

Operational understanding of the ServiceNow Common Service Data Model (CSDM)

Hands-on experience within ServiceNow, including development, troubleshooting, and management of discovery patterns, service maps, CMDB 360, cloud discovery, and service graph connector.

Operational experience with event management and agent client connector (ACC).

Scripting in JavaScript

Willing to assist in ServiceNow questions/training.

Proven expertise and having a passion for customer service.

ServiceNow platform deployment and operational experience.

Excellent time management and collaboration skills.

Bachelor's degree in Computer Science or related field AND minimum of 3 years demonstrated experience in ServiceNow development. OR;

7+ years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.

ServiceNow Certified System Administrator (CSA) (Required)

Authorization To Work In The United States Is Required.