Alldus · 2 days ago

ServiceNow Developer

Virginia, United States

Contract

Onsite

Mid Level

3+ years exp

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Caitlyn Ruddy

Insider Connection @Alldus

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Responsibilities

CSM & ITSM Development: Develop and implement CSM and ITSM solutions that meet client requirements, leveraging platforms such as ServiceNow.

Service Portal Design: Design and develop user-friendly Service Portals that facilitate seamless customer interactions and service requests.

Client Engagement: Work closely with clients to understand their needs, provide expert advice, and deliver tailored solutions that align with their business goals.

Integration & Automation: Integrate CSM and ITSM solutions with other enterprise systems, ensuring streamlined processes and automation.

Continuous Improvement: Identify opportunities for process and system improvements, recommending and implementing best practices to enhance service delivery.

Technical Support: Provide ongoing technical support and troubleshooting for CSM, ITSM, and Service Portal solutions, ensuring optimal performance and reliability.

Documentation: Create and maintain comprehensive documentation for all solutions, including design specifications, test plans, and user guides.

Qualification

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ServiceNowProcess ImprovementTechnical SupportTroubleshootingDocumentationClient EngagementProblem Solving