HUB International · 3 hours ago

ServiceNow Developer

Chicago, IL

Full-time

Remote

Mid Level

$110K/yr - $125K/yr

3+ years exp

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Responsibilities

ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to fit business requirements. ServiceNow Modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM and more.

Scripting: Write and document clean, efficient, and maintainable code using JavaScript, Web Services, Angular etc. Code reviews and quality control checks should be undertaken as part of every update set/project/upgrade to guarantee maximum efficiency and productivity.

Technical Acumen: Provide expertise for all technical issues related to development. Oversee the administration of multiple ServiceNow instances including access control, workflow automation, data management, integrations, and system maintenance/upgrade tasks.

Requirement Gathering: Collaborate with implementation partners, system admins, business users and IT teams to gather requirements, understand process workflows, and translate them into efficient and scalable ServiceNow solutions.

Solution Design and Development: Design and develop ServiceNow solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.

Testing and Quality Assurance: Manage tool configurations to ensure reliable production. Conduct thorough testing of ServiceNow enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices.

Documentation and Training: Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.

Continuous Improvement: Maintain ServiceNow certifications, stay updated on the latest ServiceNow features, updates, enhancements, and industry trends. Identify deficiencies or opportunities for process improvement and recommend innovative solutions to optimize the use of the ServiceNow platform.

Qualification

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ServiceNow DevelopmentServiceNow ConfigurationJavaScriptServiceNow CertificationsITIL KnowledgeWorkflow AutomationData ManagementIntegrationsSystem MaintenanceTechnical Documentation

Required

Minimum of 3 years of hands-on experience as a ServiceNow developer/administrator configuring and customizing the ServiceNow platform particularly for ITSM, ITOM and HAM modules.

ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in one or more ServiceNow modules.

Proficient in ServiceNow platform configuration, including user management, access control, form design and workflow automation, scripting, business rules, UI policies, integrations with other programs/vendors, and reporting.

Familiarity with ITSM/ITIL processes and best practices, particularly Incident Management, Change Management, and Service Catalog.

Ability to analyze complex business requirements, identify system issues, and propose effective solutions.

Strong troubleshooting and problem-solving skills are essential.

Excellent interpersonal and communication skills to effectively collaborate with management and stakeholders.

Ability to gather requirements and provide training and support to external or internal users.

Strong attention to detail and commitment to delivering high-quality solutions.

Must possess a keen eye for identifying and resolving system issues and inconsistencies.

Ability to adapt to changing priorities, handle multiple tasks simultaneously, and continuously learn and apply new concepts and technologies.

Bachelor's degree (4-year degree)