ESP Global Services ยท 1 day ago
ServiceNow Engagement Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
End-to-End Project Leadership: Manage the delivery of ServiceNow engagements, including project management, financial oversight, client communications, and operational controls.
Stakeholder Collaboration: Work closely with business and technical stakeholders to assess current processes, define ServiceNow requirements, and document Statements of Work (SOWs).
Workshops & Planning: Lead planning workshops to define project goals, priorities, roles, milestones, risk management, and release strategies.
Agile Delivery: Utilize Agile/Scrum methodologies to manage sprints, story backlogs, and task ownership, leveraging tools like ServiceNow PPM.
Project Coordination: Schedule and facilitate meetings for project launch, assessments, design reviews, testing, training, and operational support.
Risk & Issue Management: Monitor project constraints (scope, schedule, budget) and address risks, issues, and changes (RIDAC) to ensure success.
Delivery Oversight: Supervise professional services staff to ensure timely and high-quality implementation.
Client Relationships: Act as the single point of contact for ServiceNow projects, fostering strong relationships with client leadership, partners, and stakeholders.
Qualification
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Required
5+ years of experience managing complex IT system implementations, including financials, resources, and communications.
At least 3+ years of hands-on experience implementing ServiceNow solutions, with a deep understanding of its applications and modules.
Proven ability to lead workshops to align project goals, define user stories, and prioritize tasks.
Strong relationship-building skills with clients, partners, and teams at all levels, including senior leadership.
Adept at identifying and solving project issues with a methodical and solution-focused approach.
Knowledge of ServiceNow architecture, integration frameworks, and implementation best practices.
Certified ServiceNow Implementation Specialist (CIS) or Certified System Administrator (CSA).
Exceptional verbal and written communication skills with the ability to present complex ideas clearly and professionally.
Preferred
Agile certification, such as Certified Scrum Master.
Organizational transformation and/or advisory consulting experience.
A track record of successfully delivering ServiceNow implementations for large organizations.
Company
ESP Global Services
ESP Global Services provides IT support for the aviation industry.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Jose Cuevas
Recruitment Business Partner
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