Be an early applicantLess than 25 applicantsPosted by Agency

Company

Mastech Digital · 5 hours ago

ServiceNow HAM SAM Consultant

Pennsylvania, United States

Contract

Remote

Mid Level

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Information Technology

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Drishti Jain

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Responsibilities

Lead the end-to-end implementation of IT Asset Management (ITAM) on the ServiceNow platform, including Software Asset Management (SAM) and Hardware Asset Management (HAM) modules.

Customize and configure ITAM modules to meet client-specific requirements, ensuring compliance with industry best practices and organizational policies.

Conduct workshops and stakeholder interviews to gather detailed requirements for ITAM solutions.

Analyze existing asset management processes to identify gaps and recommend improvements.

Translate business requirements into technical specifications and user stories for ITAM configurations.

Engage with key stakeholders across various departments to ensure alignment on ITAM strategies and processes.

Provide advisory support on ITAM best practices, helping clients make informed decisions about their asset management strategy.

Act as the liaison between technical and business teams, ensuring clear communication and understanding of project objectives.

Configure asset discovery, inventory management, and lifecycle tracking in SAM and HAM modules.

Develop and manage workflows, business rules, and automation scripts to streamline asset management operations.

Integrate ITAM with other ServiceNow modules such as CMDB, ITSM, and Procurement to provide seamless asset visibility and control.

Ensure data accuracy and integrity within the ITAM solution by implementing data quality rules and reconciliation processes.

Establish and enforce governance frameworks for asset data management and compliance.

Conduct training sessions and develop documentation to empower end-users and administrators to manage ITAM processes independently.

Create user guides, process documentation, and knowledge transfer materials to facilitate smooth handover.

Design and implement dashboards and reports to provide insights into asset utilization, compliance, and cost savings.

Use reporting tools to support decision-making on asset optimization and lifecycle management.

Regularly review and optimize ITAM processes to align with evolving business needs and technological advancements.

Stay updated on ServiceNow ITAM module enhancements and industry trends to continually enhance the solution's effectiveness.

Troubleshoot and resolve issues within the ITAM solution, ensuring minimal disruption to asset tracking and compliance activities.

Provide ongoing support for ITAM applications, making adjustments as needed to address operational changes or new requirements.

Ensure ITAM practices adhere to organizational and regulatory compliance standards.

Prepare for and assist in IT asset audits by maintaining accurate records and configurations in line with compliance requirements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow certification CIS-SAMServiceNow certification CIS-HAMIT Asset Management (ITAM)Software Asset Management (SAM)Hardware Asset Management (HAM)Data quality rulesGovernance frameworksReporting toolsStakeholder engagementTechnical specificationsDocumentation development

Required

ServiceNow certification CIS-SAM and CIS-HAM

Company

Mastech Digital

Glassdoor

4.1

Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP

Founded in 1986

Pittsburgh, Pennsylvania, USA

1,001-5,000 employees

http://www.mastechdigital.com/

H1B Sponsorship

Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (398)

2022 (900)

2021 (896)

2020 (594)